FAQS
I don't see a specific item on your website can you still get it?
If you need a specific item, please contact us at 914-740-4920 or email us at info@inkitup.com. We are happy to assist you.
When will I receive my order?
90% of orders are completed within one week of artwork approval. Allow an additional 1-5 business days for shipping. You may choose to expedite the shipping or order. Additional charges may apply. We gaurantee your order will be received by the date you need it!
Do you gaurantee your work?
Do you offer contract embroidery?
Can I mix different items for quantity pricing?
I have an idea for a logo. Can you help me?
How long can artwork take?
Can I see a sample of my embroidery before I place my order?
Within four business days of the time you place your order, we will make a proof of your embroidery available to you for approval. We will not embroider your order without your prior approval. If you have any concerns, please request a pre-production sample.
Because of the considerable number of hours required to prepare and proof your design, we do not prepare embroidery samples before you place your order. However, when you place an order we will prepare a sew out sent to you in a high resolution picture as a proof for your approval prior to production. Sample embroidery is available for a setup fee of $150.00. The sample embroidery charge will be refunded to you minus the digitizing fee when you place a quantity order of at least 12 to 35 pieces. 36+ pieces with one logo under 12,500 stitches will be free of charge. Additional logos will incur digitizing charges between $20 to $100 depending on stitch counts.